Legal

Privacy Policy

This policy explains what information we collect, how we use it, and the choices you have when using Ticonus.

Last updated: March 9, 2026
Ticonus is a ticketing platform that facilitates the purchase of tickets for live events.

1. Information We Collect

  • Account and contact information (such as name, email address) when you sign in or contact us.
  • Purchase and ticket information (such as event, ticket tier/seat, transaction identifiers).
  • Device and usage information (such as pages viewed and basic device/browser details) to help operate and improve the site.

2. Payments

Payments are processed by third-party providers (for example, Stripe and PayPal). We do not store full card numbers on our servers. Payment providers may collect additional information as described in their policies.

3. How We Use Information

  • To provide the platform and complete ticket purchases.
  • To send service messages related to your account, tickets, or transactions.
  • To provide customer support and respond to inquiries.
  • To prevent fraud, abuse, and security incidents.
  • To improve performance, reliability, and user experience.

4. Sharing

We may share information with service providers that help us operate the platform (such as payment processors) and when required by law. Event organizers may receive information necessary to deliver the event and validate tickets.

We may also disclose information to protect the platform, investigate fraud or abuse, enforce our agreements, or support a corporate transaction such as a merger, financing, or acquisition.

5. Stripe Connect Data

For organizer payouts, we use Stripe Connect. We may access and process connected account data to support onboarding, payout operations, disputes/refunds handling, risk controls, and compliance/audit obligations.

Organizers are responsible for information they submit in Stripe onboarding and for keeping that information accurate/up to date.

6. Cookies

We may use cookies or similar technologies to keep you signed in, remember preferences, and understand site usage. Essential cookies remain on because the platform depends on them. Optional analytics and marketing cookies can be enabled or disabled in our cookie preference center.

You can also control cookies through your browser settings. For more details, see our Cookie Policy.

7. Retention and Security

We retain information for as long as reasonably necessary to operate the service, complete transactions, meet legal or accounting obligations, resolve disputes, and enforce agreements.

We use administrative, technical, and organizational safeguards designed to protect information, but no system can guarantee absolute security.

8. Your Choices

  • You can update your account details in your profile (if available).
  • You can contact us to request access, correction, or deletion of certain information, subject to legal and operational requirements.
  • You can change optional cookie settings at any time through the footer's Cookie Preferences link.

9. Contact

For privacy questions, contact support@ticonus.com. You can also use our contact page.

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